Glossary of Terms
Definitions for common industry and technology terms used throughout IVONNE®'s programs and services.
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Glossary of Terms
Definitions for common industry and technology terms used throughout our programs and services.
Communication
Interactive Voice Response
IVR
Our automated phone system that helps direct your call or answer simple questions.
Marketing Email
marketing email
Promotional emails about offers, news, and updates (only sent with your permission).
Recall / Follow-up Reminder
recall
A friendly reminder we send when it's time to schedule your next appointment.
Text Message (SMS)
SMS
Text messages we send to your phone for reminders and updates.
Transactional Email
transactional email
Automatic emails like appointment confirmations and receipts.
Need More Help?
Reach out to our team if you have questions about any of these terms.