Glossary of Terms

Definitions for common industry and technology terms used throughout IVONNE®'s programs and services.

Browse Terms

Accordion Cards Table

Definitions for common industry and technology terms used throughout our programs and services.

Term	Definition
Interactive Voice Response IVR	Our automated phone system that helps direct your call or answer simple questions.
Marketing Email marketing email	Promotional emails about offers, news, and updates (only sent with your permission).
Recall / Follow-up Reminder recall	A friendly reminder we send when it's time to schedule your next appointment.
Text Message (SMS) SMS	Text messages we send to your phone for reminders and updates.
Transactional Email transactional email	Automatic emails like appointment confirmations and receipts.

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Reach out to our team if you have questions about any of these terms.