Glossary of Terms
Definitions for common industry and technology terms used throughout IVONNE®'s programs and services.
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Glossary of Terms
Definitions for common industry and technology terms used throughout our programs and services.
Operations
Customer Relationship Management
CRM
A system that helps us keep track of our communications and relationship with you.
Digital Signage
digital signage
The screens in our clinic that display information, promotions, and educational content.
Key Performance Indicator
KPI
Measurements we track to ensure we're providing the best possible service and value.
Treatment Package
package
A bundle of treatments purchased together at a savings, used over multiple visits.
Practice Management System
PMS
The system we use to manage appointments, billing, and daily operations.
Point of Sale
POS
The system we use to process your payments and purchases.
Rebooking Rate
rebooking rate
How often clients schedule their next visit - a sign of satisfaction with their experience.
Utilization Rate
utilization rate
How fully booked our schedule is - we aim to have availability while minimizing wait times.