Glossary of Terms

Definitions for common industry and technology terms used throughout IVONNE®'s programs and services.

Browse Terms

Accordion Cards Table

Definitions for common industry and technology terms used throughout our programs and services.

Term	Definition
Customer Relationship Management CRM	A system that helps us keep track of our communications and relationship with you.
Digital Signage digital signage	The screens in our clinic that display information, promotions, and educational content.
Key Performance Indicator KPI	Measurements we track to ensure we're providing the best possible service and value.
Treatment Package package	A bundle of treatments purchased together at a savings, used over multiple visits.
Practice Management System PMS	The system we use to manage appointments, billing, and daily operations.
Point of Sale POS	The system we use to process your payments and purchases.
Rebooking Rate rebooking rate	How often clients schedule their next visit - a sign of satisfaction with their experience.
Utilization Rate utilization rate	How fully booked our schedule is - we aim to have availability while minimizing wait times.

Need More Help?

Reach out to our team if you have questions about any of these terms.